Exchange and return policy
Replacement Policy
At Boutique Alaali, we check the quality of each product and its compliance with our quality standards to ensure that your experience is smooth and unique. However, sometimes some unintended manufacturing or human errors may occur, and therefore we apologize in advance if you have received a wrong product or one that does not match your order, or if the product shows any manufacturing defects. In this case, we will replace your product with the same product, color, shape and size, provided that you contact us within 3 days from the date of receiving the order by sending a message to the customer service WhatsApp number in the store or by sending an email to customer service to the email [email protected] or provided that the product is in its original condition without wearing or using it or losing any of the product accessories attached to it. After verifying and approving your request, we will issue a policy to return the product. After the product arrives and is verified, we will send a replacement product.
All orders in Boutique Al-Ali are final, and since these products are manufactured specifically upon request, there is no replacement for any of the products whose reasons for replacement are "inappropriate size or undesirability of the product" as the sizes are fully shown on the product page and the product images show the entire product sent, and therefore we apologize for not replacing the product.
Since the products are manufactured by hand only, there are some small details that are not considered a manufacturing error.
Return Policy
All sales are final and cannot be returned without any exception, especially the clothing section, whose sales cannot be returned at all for the safety and health of customers. The non-conforming or damaged product can be replaced according to the replacement policy explained in the “Replacement Policy” paragraph
If the product has been shipped to the customer, the order cannot be cancelled
If the product is sent damaged or some accessories are not available, “they will be deducted from the order invoice
If the shipment is shipped and the customer does not receive it and it is returned to the sender, the customer will bear the amount of the return shipment
Failure to receive the shipment or refusal to receive it
If you are late in receiving the shipment or refuse to receive it, we assure you that the shipment will not be returned to the store’s warehouses, as the products are shipped from outside Saudi Arabia and the store does not have warehouses inside Saudi Arabia, the shipping company will destroy the shipment. Accordingly, we are not responsible for your failure to receive the shipment or refusal to receive it, and the store is not responsible for any consequences or any fees related to re-sending or destruction. Also, Boutique Al-Ali is not responsible for compensating the customer with another product or returning the product amount in any way or in any other way
Cancellation Policy
Since all orders in Boutique Al-Ali are final and are manufactured specifically according to the order, the customer has the right to cancel the order within 24 hours from the time of completing the payment process. The order cannot be canceled after that, whether before or after shipping it or even after receiving the order.
To cancel your order within the time specified above, please contact customer service by clicking on the button below or by sending an email including your order number to